Rating Guide
Size Guide
Your FAQ's
Frequently Asked Questions
1. What kind of products do you sell?
We specialise in the latest and rarest authentic Preloved Dr. Martens. Every pair is carefully inspected and rated so you know exactly what condition you’re buying.
2. How do I know the condition of the item?
Each item comes with a clear Rating Chart that explains its condition. Please review the chart before making your purchase so you know exactly what to expect.
3. How do I choose the right size?
We provide a detailed Size Chart to help you select the perfect fit. Please check it carefully before ordering to ensure comfort and the right fit.
4. Can I return or exchange an item?
Yes, we accept returns and exchanges if the item is significantly not as described. Please notify us within 3 days of receiving your order and follow our return procedure. Check our full Refund & Return Policy for details.
5. How long does shipping take?
We offer two shipping options:
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Pudo Locker Shipping: 2–4 business days
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Door-to-Door Shipping: 2–4 business days
6. How do I track my order?
Once your order is dispatched, we will send you a tracking number via email or SMS so you can monitor your parcel’s progress.
7. What if I receive the wrong item or a damaged item?
Please contact us immediately at info@preloveddocs.com or WhatsApp us at 065 342 7362. We will work with you to resolve the issue quickly.
8. Do you offer customer support?
Absolutely! You can reach us by email, phone, WhatsApp, or via the online chat on our website (bottom right corner). We’re happy to help Monday to Friday, 09:00–18:00, and Saturday 09:00–15:00.
9. Can I cancel my order?
Orders can only be canceled before they are shipped. Please contact us as soon as possible if you need to cancel.
10. Are your prices negotiable?
Yes! Our prices are negotiable. Feel free to reach out using the contact details provided on our website to discuss pricing.
11. How do you ensure my personal information is safe?
We take your privacy seriously and protect your data using secure technology. Please review our Privacy Policy for more details.
