Preloved Docs – Quick Returns, Exchanges and Refund Guide

(For eligible items only)

📦 STEP 1 – Check Eligibility

- Wrong item sent

- Incorrect size/specification

- Undisclosed major defect
(Final Sale/Clearance items not eligible)

⏳ STEP 2 – Act Fast

- Contact us within 3 days of delivery

🖼 STEP 3 – Provide Details

- Email [Your Email Address]

- Include:

(1) Order number

(2) Photos of the item

(3) Short explanation of the issue

🚚 STEP 4 – Return the Item

- Wait for our approval & return instructions

- Return item in the same condition as received

- Use tracked postage (buyer pays unless our error)

💳 STEP 5 – Refund or Exchange

- Refunds: Processed within 5–7 business days after inspection

- Exchanges: Subject to availability; price differences adjusted before shipping

📝 NOTE:
We sell pre-loved items as-is. Light wear or small marks are part of their charm and not considered defects.