Preloved Docs – Quick Returns, Exchanges and Refund Guide

(For eligible items only)

 

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📦 STEP 1 – Check Eligibility

• Wrong item sent

• Incorrect size/specification

• Undisclosed major defect
  (Final Sale/Clearance items not eligible)

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⏳ STEP 2 – Act Fast

• Contact us within 3 days of delivery

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🖼 STEP 3 – Provide Details

• Email [Your Email Address]

• Include:

  • Order number

  • Photos of the item

  • Short explanation of the issue

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🚚 STEP 4 – Return the Item

• Wait for our approval & return instructions

• Return item in the same condition as received

• Use tracked postage (buyer pays unless our error)

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💳 STEP 5 – Refund or Exchange

• Refunds: Processed within 5–7 business days after inspection

• Exchanges: Subject to availability; price differences adjusted before shipping

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📝 NOTE:
We sell pre-loved items as-is. Light wear or small marks are part of their charm and not considered defects.